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An Introduction to Procurement Management Using PMI Terminology by Global Knowledge

October 18, 2010 - (Free Research) The current version (v4, 2008) of the Project Management Body of Knowledge (PMBOK®) has four processes® within the Procurement knowledge area.

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Recover lost online revenue with customer experience management by Tealeaf

November 04, 2010 - (Free Research) In this white paper, we’ll describe the two main techniques companies utilize to incorporate customer recovery into their overall Customer Experience Management strategy—namely, Immediate Issue Resolution & Follow‐up and Real‐time Customer Recovery.

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Back Office Outsourcing and Investment Reporting - A Guide for Investment Advisors by Advent Software, Inc

January 2006 - (Free Research) In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. This whitepaper will serve as as a guide for Investment Advisors.

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Why Mission-Critical Business Intelligence Needs IBM System Z9 (and Vice Versa) by Information Builders

December 2007 - (Free Research) Organizations often limit business intelligence to a few back-office analysts, using tools that cost too much and are more complex than the average information worker can handle. Attend this Webcast to learn about new, innovative technologies that will help deliver timely, accurate information to everyone from managers to analysts to customers.

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