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Service. Smarter. Thriving in the age of the empowered customer by IBM January 30, 2012 - (Free Research) In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Overcoming the insight deficit by ComputerWeekly.com September 05, 2011 - (Free Research) Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board. (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Tips to Prepare for the Upcoming IFRS Conversion by Sage Software January 05, 2012 - (Free Research) Read this paper for a detailed look into at the challenges associated with the International Financial Reporting Standards (IFRS) and best practices to overcome them and manage your financial information. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

DB Schenker uses the HP Master Plan as a template for Master Data Management by Hewlett-Packard Limited January 03, 2012 - (Free Research) This case study details how a master data plan allowed DB Schenkey employees to reliably access data from a single, authorised source. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

ORC International Database Manageability and Productivity Cost Comparison Study: Oracle Database 11g Release 2 vs. IBM DB2 Enterprise 9.7 by Oracle Corporation September 06, 2011 - (Free Research) Conducted by the research firm ORC International, this study found that performing common database management tasks for Oracle Database 11g R2 took less time and fewer resources than performing the same tasks for DB2 Enterprise 9.7. Although funded by Oracle, the study was independently conducted by ORC. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Should Your Email Live In The Cloud? A Comparative Cost Analysis by Google Apps January 05, 2009 - (Free Research) Content provided by Google. This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Computer Weekly - 10 January 2012: What’s in store for IT this year? by ComputerWeekly.com January 10, 2012 - (Free Research) In this week’s issue of Computer Weekly, we look at the key trends and technologies that will be on IT leaders’ agenda in 2012. Our first Buyer’s Guide of the year examines how IT consumerisation will affect business technology; and Home Office IT director Denise McDonagh tells us why government IT isn’t working. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

Why Mission-Critical Business Intelligence Needs IBM System Z9 (and Vice Versa) by Information Builders December 2007 - (Free Research) Organizations often limit business intelligence to a few back-office analysts, using tools that cost too much and are more complex than the average information worker can handle. Attend this Webcast to learn about new, innovative technologies that will help deliver timely, accurate information to everyone from managers to analysts to customers. (WEBCAST) GO TO WEBCAST

eBook: Moving to the Cloud by Google Apps July 2010 - (Free Research) Content provided by Google. When it comes to cloud computing, some companies have concerns around security and a perceived loss of control. But others are grabbing the opportunity to move to a more collaborative, Web-based platform. In this E-Book, we take a look at several companies that have migrated to Google Apps. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leveraging Windows 7 for Better User Support by Global Knowledge March 2011 - (Free Research) This white paper takes a look at some Windows 7 technologies that you may be able to put to use in order to make the transition from XP (or perhaps from Vista) more successful. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile location-based services gaining ground by ComputerWeekly.com November 2010 - (Free Research) From the turn of the millennium until the end of 2007 MLBS (Mobile Location Based Services) had promised much, but delivered very little in terms of commercial applications. Even in Japan and South Korea, the most advanced markets for commercial MLBS, usage was disappointing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Mobile payments market opportunities for business by ComputerWeekly.com December 2010 - (Free Research) The definition of a mobile payment is often open to interpretation and can differ from source to source.    Juniper Research has a simple definition of a mobile payment as “payment for goods or services with a mobile device such as a phone, Personal Digital Assistant (PDA), or other such device.” (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The impact of Cloud on IT by ComputerWeekly.com July 2011 - (Free Research) This research from Freeform Dynamics assess the impact of the cloud on the IT department and the way the department functions. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Software Licensing and Subscription by ComputerWeekly.com August 2011 - (Free Research) This research from Freeform Dynamics, based on a survey of end users,  identifies the challenges faced by IT departments and suppliers on software licensing, and offers advice to organisations on dealing with software licensing. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

10 Security Concerns for Cloud Computing by Global Knowledge March 2010 - (Free Research) Read this paper to learn the many benefits of cloud computing as well as the 10 security concerns that need to be addressed when considering moving critical applications and sensitive data to public and shared cloud environments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Quocirca report: Predictive service excellence for printers by ComputerWeekly.com September 2010 - (Free Research) Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime through automating service alerts, providing proactive toner replenishment and automatic meter reading. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: BDNA: IT asset management user trend survey by ComputerWeekly.com September 2010 - (Free Research) IT asset management and discovery tools - the user's view. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Verification Services Fortify Your Software Escrow Solution by Iron Mountain December 2011 - (Free Research) This paper examines the types of verification services used in the escrow industry. It discusses why verification has become a best practice for both the users of software and the developers creating the applications, as well as a solid recommendation by the lawyers who advise them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Understanding Data Centers and Cloud Computing by Global Knowledge March 2010 - (Free Research) While some larger organizations continue to manage internal data center, many business managers are able to increase service levels, cover more users, and lower response times by outsourcing their out-dated server farms to third-party data centers and cloud computing providers. This white paper will define data centers and explore cloud networking. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Shamrock: Building Supplier Keeps Business Growing by BlackBerry September 2011 - (Free Research) Access this case study to learn how one company deployed BlackBerry® Enterprise Server Express to provide the company with many of the same BlackBerry® smartphone features that employees were accustomed to using, without additional software or user license fees. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Adhering to Government Standards: Common Criteria and Procurement Specifications by DLT Solutions December 2011 - (Free Research) Advances in technology and threats have shifted the way we approach protecting national security systems and information. All commercial off-the-shelf (COTS) information assurance (IA)-enabled products acquired by Government departments and agencies must be subject to a standardized evaluation process. Learn how RedHat meets these requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

An End-to-end Messaging Strategy for SMBs by Dell, Inc. and Intel April 2010 - (Free Research) This paper outlines the critical requirements - reliability and availability, scalability, security, and performance - of an SMB messaging environment and describes and end-to-end messaging solution that meets those requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

De-Duplicated Disk Backup: Addressing Backup Challenges Across the Enterprise by Quantum Corporation October 2008 - (Free Research) With the DXi7500, Quantum adds an enterprise-class backup-to-disk target with de-duplication to its arsenal, making it a true provider of scalable, end-to-end de-duplicated secondary storage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cost Effective Security and Compliance with Oracle Database 11g Release 2 by Oracle Corporation September 2011 - (Free Research) Consolidation, outsourcing and cloud computing are just a few of the business initiatives driving IT organizations to focus on data security. Companies have moved beyond securing the network perimeter and made strengthening security controls around data a top priority. Read this whitepaper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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