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Your search for keyword: Customer Service Techniques Check returned 215 results.
 
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SOA Reference Architecture by ComputerWeekly.com
January 17, 2012 - (Free Research) Download the Open Group Service-Oriented Architecture reference architecture.
(ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Floating on the Alfresco Cloud by Alfresco Software
May 07, 2012 - (Free Research) This webcast examines the benefits and uses of the cloud and specifically the features of Alfresco's platform.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited
January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.
June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Phoenix Sky Harbor International Airport by Esri
March 13, 2012 - (Free Research) Read this case study to learn how the Phoenix airport implemented a geographic information system (GIS) to address their need to improve customer service and safety and allow airport personnel to effectively manage work activities.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How are you elevating Procurement's role in your enterprise? The tools and techniques to help you make the leap by SAP America, Inc.
April 26, 2012 - (Free Research) New innovations are changing the role procurement plays within the enterprise. This paper discusses how SAP Procurement Solutions deliver a technology platform that  empower procurement organizations with strategic differentiation and innovation.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Creating Business Value Through Location-Based Intelligence by SAP America, Inc.
March 22, 2011 - (Free Research) In this white paper, we introduce geographic data services and discuss how they are employed in both operational and analytical business applications. The paper also reviews analytical techniques applied across many types of organizations and examines a number of industry-specific usage scenarios.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advanced Case Management for Smarter Energy and Utilities by IBM
October 23, 2010 - (Free Research) <p>Read this paper to gain an approach to unifying utility company's information, processes and people to gain a 360-degree view of contracts, work orders and so much more, effectively enabling employees to make better-informed decisions which then reduce costs and elevate efficiency. Learn how case management can make your business smarter.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Plex Case Study - Ralco Industries by Plex Systems
July 08, 2010 - (Free Research) View this brief video to learn how original equipment manufacturer (OEM) supplier Ralco Industries was able to reduce on-hand inventory by 15% and freight costs by over 20%, improve product quality and customer service, and create process consistency with an implementation of easy-to-use, online enterprise resource planning (ERP) software.
(VIDEO) VIEW ABSTRACT | GO TO

Tape Vaulting: What You Need to Know About Tape Backup and Archiving by Iron Mountain
March 05, 2012 - (Free Research) Check out this presentation transcript featuring insight from ESG Senior Analyst David Chapa for today's best tape vaulting practices. Find out the cost of available tape vaulting services, learn how offsite tape storage costs are determined, discover how to negotiate SLAs and whether or not to encrypt tapes before shipping them offsite.
(PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Citizant Enhances IT Flexibility and Scalability by Creating a Virtualized Dell Infrastructure by Dell and VMware
March 02, 2009 - (Free Research) Read this case study to learn how the Citizant IT group worked with Dell to design a virtualized IT infrastructure that includes VMware virtualization software to accommodate business growth, enhance IT flexibility, and improve worker productivity by creating a virtualized infrastructure in-house.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

2011 Midrange Deduplication Appliance Buyer's Guide - The Insider’s Guide to Evaluating by ExaGrid Systems, Inc.
December 31, 2011 - (Free Research) Before purchasing a deduplication solution, give this buyer's guide a look - featuring a complete ranking and analysis of dozens of currently available deduplication solutions, this guide has the information you need to make an informed decision and find the perfect dedupe appliance for your business.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Opportunities and Risks of Multi Tier Supply Chains by SAP America, Inc.
August 31, 2010 - (Free Research) Explore new thinking on how to manage the increasing complexity of today's supply chains – and how leading companies are evolving their approach to encompass multitier business networks enabled by electronic data exchange. They are jettisoning traditional EDI for simpler, more affordable automation techniques.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PING Drives Innovation Home With Dell Compellent Storage Center SAN With Dell Fluid Data Technology by Dell, Inc.
August 31, 2011 - (Free Research) PING is an international golf equipment company based in Phoenix, AZ. Facing a forklift upgrade on an old SAN that had reached capacity and couldn’t adapt to PING’s changing business requirements, the IT department sought a flexible, scalable solution.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

2012 Trends to Watch: Storage by ComputerWeekly.com
February 09, 2012 - (Free Research) Ovum analyses data growth, big data, disk shortages, public cloud storage, flash memory, and other storage trends.
(ANALYST BRIEF) VIEW ABSTRACT | GO TO

Project Management, ITIL, & Professional Skills Training by Global Knowledge Network, Inc.
February 2006 - (Free Research) Now is a great time to train yourself or your team. Choose from over 30 eligible courses from our Project Management and Professional Skills line.
(E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

PMP Examination Changes for 2011 by Global Knowledge
March 2011 - (Free Research) The Project Management Institute (PMI) prides itself as the largest project management organization in the world and for the comprehensive, standards-based Project Management Professional (PMP) certification it offers to project managers. Check out this white paper to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The TCP/IP and OSI Models by Global Knowledge
March 2011 - (Free Research) Check out this white paper to learn about two network protocol models, TCP/IP and OSI.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Guidebook:  Oracle Cloud Services by ComputerWeekly.com
May 2012 - (Free Research) This independent report from analysts, Nucleus Research offers a critical assessment of Oracle’s Cloud Services.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Kennedys Uses Falconstor NSS to Virtualize Storage and Optimize IT Systems’ Performance and Efficiency by FalconStor Software
April 2012 - (Free Research) Watch this video to learn about the impressive array of benefits one company achieved through consolidation and virtualization.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

CPP Successfully Creates a Single Customer View with an Enterprise-wide MDM Solution by DataFlux Corporation
February 2011 - (Free Research) The leading international marketing services organization implements DataFlux MDM Solution to power enterprise data management initiatives.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Leaders and Laggards in the Digital Economy by ComputerWeekly.com
March 2012 - (Free Research) The digitisation index from Booz & Co reveals the business leaders and laggards in the digital technology and explains why it is vital to embrace it.
(IT BRIEFING) VIEW ABSTRACT | GO TO

CW+: Quocirca report: Predictive service excellence for printers by ComputerWeekly.com
September 2010 - (Free Research) Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime through automating service alerts, providing proactive toner replenishment and automatic meter reading.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Expert Podcast: Cloud vs. Tape Backup by Iron Mountain
May 2012 - (Free Research) Check out this video to learn the basics of cloud and tape backup from Jon Toigo, CEO and Managing Principal, Toigo Partners International - and how these 2 storage mediums aren't necessarily interchangeable.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

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