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Your search for keyword: Customer Service Techniques Data returned 320 results.
 
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SOA Reference Architecture by ComputerWeekly.com
January 17, 2012 - (Free Research) Download the Open Group Service-Oriented Architecture reference architecture.
(ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited
January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.
June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Phoenix Sky Harbor International Airport by Esri
March 13, 2012 - (Free Research) Read this case study to learn how the Phoenix airport implemented a geographic information system (GIS) to address their need to improve customer service and safety and allow airport personnel to effectively manage work activities.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How are you elevating Procurement's role in your enterprise? The tools and techniques to help you make the leap by SAP America, Inc.
April 26, 2012 - (Free Research) New innovations are changing the role procurement plays within the enterprise. This paper discusses how SAP Procurement Solutions deliver a technology platform that  empower procurement organizations with strategic differentiation and innovation.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Creating Business Value Through Location-Based Intelligence by SAP America, Inc.
March 22, 2011 - (Free Research) In this white paper, we introduce geographic data services and discuss how they are employed in both operational and analytical business applications. The paper also reviews analytical techniques applied across many types of organizations and examines a number of industry-specific usage scenarios.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advanced Case Management for Smarter Energy and Utilities by IBM
October 23, 2010 - (Free Research) <p>Read this paper to gain an approach to unifying utility company's information, processes and people to gain a 360-degree view of contracts, work orders and so much more, effectively enabling employees to make better-informed decisions which then reduce costs and elevate efficiency. Learn how case management can make your business smarter.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Plex Case Study - Ralco Industries by Plex Systems
July 08, 2010 - (Free Research) View this brief video to learn how original equipment manufacturer (OEM) supplier Ralco Industries was able to reduce on-hand inventory by 15% and freight costs by over 20%, improve product quality and customer service, and create process consistency with an implementation of easy-to-use, online enterprise resource planning (ERP) software.
(VIDEO) VIEW ABSTRACT | GO TO

The Opportunities and Risks of Multi Tier Supply Chains by SAP America, Inc.
August 31, 2010 - (Free Research) Explore new thinking on how to manage the increasing complexity of today's supply chains – and how leading companies are evolving their approach to encompass multitier business networks enabled by electronic data exchange. They are jettisoning traditional EDI for simpler, more affordable automation techniques.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

2012 Trends to Watch: Storage by ComputerWeekly.com
February 09, 2012 - (Free Research) Ovum analyses data growth, big data, disk shortages, public cloud storage, flash memory, and other storage trends.
(ANALYST BRIEF) VIEW ABSTRACT | GO TO

Project Management, ITIL, & Professional Skills Training by Global Knowledge Network, Inc.
February 2006 - (Free Research) Now is a great time to train yourself or your team. Choose from over 30 eligible courses from our Project Management and Professional Skills line.
(E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Guidebook:  Oracle Cloud Services by ComputerWeekly.com
May 2012 - (Free Research) This independent report from analysts, Nucleus Research offers a critical assessment of Oracle’s Cloud Services.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

EMC Backup and Recovery Solutions for VMware: Customer Success Profiles by EMC Corporation
April 2010 - (Free Research) The customers in this compilation all share one common story: They turned to EMC solutions to address the backup and recovery challenges they faced while implementing a virtualised server environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customers Get a Mobile Catalog Thanks to a New Smartphone App by BlackBerry
April 2012 - (Free Research) <p>In this case study, learn how a wholesale supplier used BlackBerry Enterprise Server to create a custom app to help their users find the right hardware needed to complete their daily jobs.</p>
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

CPP Successfully Creates a Single Customer View with an Enterprise-wide MDM Solution by DataFlux Corporation
February 2011 - (Free Research) The leading international marketing services organization implements DataFlux MDM Solution to power enterprise data management initiatives.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Leaders and Laggards in the Digital Economy by ComputerWeekly.com
March 2012 - (Free Research) The digitisation index from Booz & Co reveals the business leaders and laggards in the digital technology and explains why it is vital to embrace it.
(IT BRIEFING) VIEW ABSTRACT | GO TO

CW+: Quocirca report: Predictive service excellence for printers by ComputerWeekly.com
September 2010 - (Free Research) Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime through automating service alerts, providing proactive toner replenishment and automatic meter reading.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Centralized Management Key to Controlling Mobile Communications Cost by Digital Fairway, Inc.
November 2007 - (Free Research) In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Back Office Outsourcing and Investment Reporting - A Guide for Investment Advisors by Advent Software, Inc
January 2006 - (Free Research) In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. This whitepaper will serve as as a guide for Investment Advisors.
(WHITE PAPER) GO TO WHITE PAPER

The Banking Industry Architecture Network and TOGAF by ComputerWeekly.com
February 2012 - (Free Research) This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture.
(ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

The Value of Transactions: The Linchpin to Transforming IT to a Business Service Orientation by CA Technologies.
April 2012 - (Free Research) Access this webcast to learn how Lexmark International, a company with offices in over 170 companies, was able to streamline IT management to improve overall business processes. Discover the importance of 360-degree visibility into all aspects of the business and how modernizing IT management leads to benefits such as higher customer retention.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Computer Weekly - 8 May 2012: The changing face of retail IT by ComputerWeekly.com
May 2012 - (Free Research) In this week’s Computer Weekly, we look at the IT challenges facing retailers, as consumers turn increasingly to web and mobile shopping channels. Oracle president Mark Hurd talks about how the supplier intends to simplify IT infrastructures. And new government CIO Andy Nelson discusses how he plans to transform Whitehall IT. Read the issue now.
(EZINE) VIEW ABSTRACT | GO TO

Discover Options for Improving Supplier and Customer Integration by SAP America, Inc.
March 2012 - (Free Research) This expert resource from Gartner examines integration brokerage and how it can apply to a variety of integration problems.
(ANALYST BRIEF) VIEW ABSTRACT | GO TO

When blade servers meet virtualization: Cost concerns by IBM
April 2012 - (Free Research) <p>Customers interested in purchasing blade servers must carefully assess the costs of implementing and maintaining these platforms. This expert e-guide presents a cost/benefit analysis of blade servers and explains why virtualization should be factored into investment decisions.</p>
(EGUIDE) VIEW ABSTRACT | GO TO

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