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Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

IPV6 Transition – Why the rush ? by ComputerWeekly.com December 01, 2011 - (Free Research) This report from Ovum warns that enterprises need to recognise that they will need to move to IPv6, even if they have IPv4 addresses available. They should treat IPv6 like any other disaster recovery plan. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

DB Schenker uses the HP Master Plan as a template for Master Data Management by Hewlett-Packard Limited January 03, 2012 - (Free Research) This case study details how a master data plan allowed DB Schenkey employees to reliably access data from a single, authorised source. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Open Group Service Integration Maturity Model (OSIMM) Version 2 by ComputerWeekly.com January 17, 2012 - (Free Research) Download the Open Group Service Integration Maturity Model (OSIMM). (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Cedacri: Increase Business Performance Through Mainframe Migration to HP Open Systems (2 min video) by HP October 11, 2011 - (Free Research) Adding a re-hosting project to outsourcing allows for a further reduction in cost. Watch this 2-minute video about the Cedacri Group’s mainframe modernization experience  to learn about the cost and performance advantages of a re-hosting strategy as well as how to ensure its success. (VIDEO) VIEW ABSTRACT | GO TO

Choosing Your Next Virtual Platform: Mirroring To Your Application Upgrade - A Guide on How to Turn a Challenging Migration into a Successful Implementation by Dell, Inc. and Intel October 21, 2010 - (Free Research) An effective virtualization plan will tie any upgrade to an organiza­tion's overall transformation efforts. The best source for support in this endeavor is a technology provider that can act as a full partner. This paper serves as a guide of what to look for in that supplier. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Re-Hosting Mainframe Applications Dramatically Increases Business Performance   by HP October 11, 2011 - (Free Research) Watch this brief video about the Cedacri Group’s mainframe modernization experience  to learn about the cost and performance advantages of a re-hosting strategy as well as how to ensure its success. (VIDEO) VIEW ABSTRACT | GO TO

Leveraging Windows 7 for Better User Support by Global Knowledge March 04, 2011 - (Free Research) This white paper takes a look at some Windows 7 technologies that you may be able to put to use in order to make the transition from XP (or perhaps from Vista) more successful. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Harvey Nash CIO Survey: New Decade, New Opportunies? by ComputerWeekly.com April 01, 2010 - (Free Research) In this year’s report you will be able to see analysis presented on a global basis, compare trends across continents and explore country-by-country overviews. The results show that the CIO community is wrestling with significant pressures as the Great Recession fades into history and a new decade, with a new competitive landscape, emerges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service. Smarter. Thriving in the age of the empowered customer by IBM January 30, 2012 - (Free Research) In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increase Value of Operations Through Purchase-To-Pay by Ariba, Inc. December 22, 2011 - (Free Research) In this paper, discover how performance metrics for P2P’s newly enhanced capabilities can evolve to formally codify the value of the function to enterprise goals such as customer satisfaction or working capital performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Executive Brief Smarter Commerce is redefining value chain visibility by IBM November 17, 2011 - (Free Research) Putting the customer at the center of your operations is not a new idea, but truly operationalizing this strategy can be challenging. Read this paper to find out how to improve collaboration and visibility for your customers and partners and deliver consistent and predictable outcomes by synchronizing your entire value chain. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Exchange Insider E-zine: Purchasing Considerations for Exchange 2010 by Dell, Inc. and Intel December 13, 2011 - (Free Research) In this issue of the Exchange Insider e-zine, discover why now is the best time to migrate to Exchange 2010 if you haven't already made the move. Plus, find out about hardware requirements and storage considerations to keep in mind as you make the transition. (EZINE) VIEW ABSTRACT | GO TO

Government Department saves millions in one of the world's largest modernizations by HP October 10, 2011 - (Free Research) This exclusive case study explores how one government department transformed their IT infrastructure by streamlining contracts to improve performance and productivity. Learn how they were able to design a new services framework model to provide access to supplier services and enhance collaboration. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Effective Negotiating: 5 Rules for Smooth Transactions by Global Knowledge March 13, 2009 - (Free Research) This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Recover lost online revenue with customer experience management by Tealeaf November 04, 2010 - (Free Research) In this white paper, we’ll describe the two main techniques companies utilize to incorporate customer recovery into their overall Customer Experience Management strategy—namely, Immediate Issue Resolution & Follow‐up and Real‐time Customer Recovery. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc. June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ORC International Database Manageability and Productivity Cost Comparison Study: Oracle Database 11g Release 2 vs. IBM DB2 Enterprise 9.7 by Oracle Corporation September 06, 2011 - (Free Research) Conducted by the research firm ORC International, this study found that performing common database management tasks for Oracle Database 11g R2 took less time and fewer resources than performing the same tasks for DB2 Enterprise 9.7. Although funded by Oracle, the study was independently conducted by ORC. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Oracle Business Intelligence Applications Overview by Oracle Corporation January 22, 2011 - (Free Research) This paper explains how Oracle Business Intelligence (BI) Applications are complete, prebuilt BI solutions that deliver intuitive, role-based intelligence for everyone in an organization - from front line employees to senior management - that enable better decisions, actions, and business processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: PA Consulting: Customer-supplier relationships in the cloud by ComputerWeekly.com August 05, 2010 - (Free Research) Organisations need to start getting to grips with imminent changes to the supplier landscape; that way, they will be ready to move if and when the time is right. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: The Benefits of IBM System x: More Affordable M4 Servers for Small and Midsized Businesses by IBM and Intel December 06, 2011 - (Free Research) To remain competitive, you must understand the changing demands of your customers. This podcast provides insight into the evolving mid market landscape and explains why servers are a better fit for these types of clients than traditional PCs. Plus, discover key criteria customers look for when selecting a server. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

LinkedIn Connects with DocuSign for Salesforce by DocuSign, Inc. January 18, 2012 - (Free Research) Read this brief case study of LinkedIn's implementation of DocuSign and Salesforce to speed up sales deals and receive completed contracts quicker. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Document Process Automation for customer orders by Esker Inc. January 2008 - (Free Research) This white paper focuses on DPA of order management processes governing incoming documents, and more specifically on customer orders (incoming documents also include supplier invoices). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Easy Steps to Optimizing Your IT Services by CA Technologies. December 2011 - (Free Research) IT service management is filled with complexity due to outsourcing, cloud technologies and customer demands. Watch this webcast to uncover 5 strategies for optimizing your IT services and improving business process management. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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