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Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited

January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.

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How to tie learning to business impact by ComputerWeekly.com

December 09, 2010 - (Free Research) Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication.

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The global state of the PMO: The IT perspective by ComputerWeekly.com

May 05, 2011 - (Free Research) This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement.

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The Global State of the PMO 2012 by ComputerWeekly.com

May 17, 2012 - (Free Research) This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business.

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The future of Government operations: Digital citizen survey by ComputerWeekly.com

May 02, 2012 - (Free Research) This report from Accenture looks at the challenges facing the public sector in offering digital services.

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Leaders and Laggards in the Digital Economy by ComputerWeekly.com

March 28, 2012 - (Free Research) The digitisation index from Booz & Co reveals the business leaders and laggards in the digital technology and explains why it is vital to embrace it.

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Overcoming the insight deficit by ComputerWeekly.com

September 05, 2011 - (Free Research) Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.

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Performance testing in agile environments by Hewlett-Packard Company

May 25, 2012 - (Free Research) This expert e-guide features insight from quality assurance expert Lisa Crispin on the risks and benefits of outsourcing performance testing. Crispin also offers tips on different performance testing measures and discusses performance testing specialists within agile software development.

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Procurement Lessons Learned from the Economic Downturn (SAP Insider Article) by SAP America, Inc.

September 30, 2011 - (Free Research) Read this paper to discover the top four tactics employed by best-in-class companies of varied sizes and industries to elevate procurement proficiencies in today's recalcitrant economy, along with the metrics they use to measure their success.

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Optimize Supplier Data for Better Procurement Decisions by SAP America, Inc.

May 25, 2012 - (Free Research) This video discusses how you can avoid the pitfalls of poor information management and optimize supplier data for improved procurement, visibility, compliance and accuracy.

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Enabling rapid and effective IT recovery by ComputerWeekly.com

October 01, 2011 - (Free Research) This report from analyst, Freeform Dynamics, offers 7 key enablers of effective IT disaster recovery for IT department's in small and medium companies.

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E-Guide - Server Selection: Factors every CIO should consider by Oracle Corporation UK Ltd

April 30, 2012 - (Free Research) <p>A thorough understanding of all the components of your next server purchase can ensure that your business needs are met. Access this e-guide to gain expert insight into your different server options, how to assess your businesses server requirements, and things to consider when purchasing your next server.</p>

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Accenture Technology Vision 2012 by ComputerWeekly.com

January 23, 2012 - (Free Research) Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012.

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The global state of the project management office by ComputerWeekly.com

May 05, 2011 - (Free Research) This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future.

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SaaS: Threat mitigation from the cloud by Mimecast

April 23, 2012 - (Free Research) Discover how outsourcing your email security to the cloud can enhance your overall security strategy while decreasing management costs and increasing availability. Explore the key advantages of Security-as-a-Service in this essential resource.

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