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Your search for keyword: Performance Measurement Customer Service Function returned 180 results.
 
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Customer Relationship Management (CRM) | Business Process Management (BPM) | Business Intelligence Solutions | Customer Service (General) | Network Management | Service Oriented Architecture (SOA) | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Business Process Outsourcing | Networks | Availability, Performance and Problem Management

Search Results 1 - 25 of 180 | Next Page
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Oracle Business Intelligence Applications Overview by Oracle Corporation

January 22, 2011 - (Free Research) This paper explains how Oracle Business Intelligence (BI) Applications are complete, prebuilt BI solutions that deliver intuitive, role-based intelligence for everyone in an organization - from front line employees to senior management - that enable better decisions, actions, and business processes.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increase Value of Operations Through Purchase-To-Pay by Ariba, Inc.

December 22, 2011 - (Free Research) In this paper, discover how performance metrics for P2P’s newly enhanced capabilities can evolve to formally codify the value of the function to enterprise goals such as customer satisfaction or working capital performance.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

The global state of the project management office by ComputerWeekly.com

May 05, 2011 - (Free Research) This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future.
(IT BRIEFING) VIEW ABSTRACT | GO TO

CW+: Quocirca report: Digital Britain – opportunities and risks for UK businesses by ComputerWeekly.com

September 20, 2010 - (Free Research) Digital Britain is the UK government’s strategic vision for the UK digital economy. While social inclusion and rights protection are major themes, the plans will also have a significant impact on businesses.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The global state of the PMO: The IT perspective by ComputerWeekly.com

May 05, 2011 - (Free Research) This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement.
(IT BRIEFING) VIEW ABSTRACT | GO TO

EMA white paper – Business Intelligence for the Business of IT by Hewlett-Packard Company

November 23, 2011 - (Free Research) Many companies' IT operations could function at a higher level but they lack proper management. Read this paper now to learn how you can use business intelligence (BI) and applied analytics to improve your IT operations processes.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Overcoming the insight deficit by ComputerWeekly.com

September 05, 2011 - (Free Research) Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.
(ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Storage Magazine May 2011 by SearchStorage.com

May 05, 2011 - (Free Research) Named as one of Storage magazine’s “Hot Technologies for 2011”, automated storage tiering is an effective way to make efficient use of installed data storage resources, and to take advantage of the high performance of solid-state storage.
(EZINE) VIEW ABSTRACT | GO TO

Five Easy Steps to Optimizing Your IT Services by CA Technologies.

December 08, 2011 - (Free Research) IT service management is filled with complexity due to outsourcing, cloud technologies and customer demands. Watch this webcast to uncover 5 strategies for optimizing your IT services and improving business process management.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The impact of Cloud on IT by ComputerWeekly.com

July 21, 2011 - (Free Research) This research from Freeform Dynamics assess the impact of the cloud on the IT department and the way the department functions.
(ANALYST BRIEF) VIEW ABSTRACT | GO TO

Are businesses taking chances when it comes to managing outsourcing risk? by ComputerWeekly.com

December 08, 2010 - (Free Research) Nearly 95 percent of organisations buy, provide or both buy and provide outsourced services and functions, in which they face inherent risks created by new and unforeseen challenges.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Magic Quadrant Identifies Leaders in WAN Optimization by Silver Peak

February 03, 2012 - (Free Research) Your IT organization needs WAN optimization that can be deployed anywhere, on any platform, and for the lowest cost. See how the new Gartner Magic Quadrant for WAN Optimization Controllers can help.
(PRODUCT REVIEW) VIEW ABSTRACT | GO TO

Deploying Oracle Database on Oracle's SPARC Enterprise M-Series Systems by Oracle Corporation

December 06, 2011 - (Free Research) This white paper explores the latest virtualization capabilities, and offers recommendations on how to combine virtualization technologies for enterprise deployments.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to tackle trust and co-operation by ComputerWeekly.com

November 10, 2010 - (Free Research) It is well-known that eCommerce transactions require a level of trust between participants in that trust, in this context, gives each partner confidence that the other will fulfil his part of a bargain in the future.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Coles Group Limited - Retailer streamlines HR delivery and cuts costs by Hewlett-Packard Limited

January 05, 2012 - (Free Research) Coles sought out HP's SAP payroll services to simplify and lower costs. Read on to learn more about HP's SAP payroll services.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Oracle Procurement and Spend Analytics by Oracle Corporation

December 12, 2011 - (Free Research) Through complete end-to-end insight into the factors that impact company performance, you can significantly reduce costs, enhance profitability, increase customer satisfaction and gain competitive advantage.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

F&A Video: Discover the formula for better business outcomes by Hewlett-Packard Limited

January 05, 2012 - (Free Research) Watch this brief video to learn more about HP's Finance and Administration services and how your organisation could benefit from outsourcing these operations.
(VIDEO) VIEW ABSTRACT | GO TO

BI for the CPG Industry - Supply Chain Visibility Drives Performance by SAP America, Inc.

January 05, 2011 - (Free Research) CPG companies are discovering that high product volume sales come at the expense of extreme data complexity. Companies struggle to maintain open lines of communication with retail customers and distributors trying to manage the flow of product. Learn how CPG companies deliver BI to business managers to better manage fluctuating product demand.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Integration Platforms - Talend by Talend

August 01, 2011 - (Free Research) In this white paper, Philip Howard reviews the current market for data integration platforms, paying particular attention to open source offerings from Talend.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service. Smarter. Thriving in the age of the empowered customer by IBM

January 30, 2012 - (Free Research) In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited

January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Executive Brief Smarter Commerce is redefining value chain visibility by IBM

November 17, 2011 - (Free Research) Putting the customer at the center of your operations is not a new idea, but truly operationalizing this strategy can be challenging. Read this paper to find out how to improve collaboration and visibility for your customers and partners and deliver consistent and predictable outcomes by synchronizing your entire value chain.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The TCP/IP and OSI Models by Global Knowledge

March 04, 2011 - (Free Research) Check out this white paper to learn about two network protocol models, TCP/IP and OSI.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.

June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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