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Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Recover lost online revenue with customer experience management by Tealeaf November 04, 2010 - (Free Research) In this white paper, we’ll describe the two main techniques companies utilize to incorporate customer recovery into their overall Customer Experience Management strategy—namely, Immediate Issue Resolution & Follow‐up and Real‐time Customer Recovery. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: PA Consulting: Customer-supplier relationships in the cloud by ComputerWeekly.com August 05, 2010 - (Free Research) Organisations need to start getting to grips with imminent changes to the supplier landscape; that way, they will be ready to move if and when the time is right. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why Mission-Critical Business Intelligence Needs IBM System Z9 (and Vice Versa) by Information Builders December 2007 - (Free Research) Organizations often limit business intelligence to a few back-office analysts, using tools that cost too much and are more complex than the average information worker can handle. Attend this Webcast to learn about new, innovative technologies that will help deliver timely, accurate information to everyone from managers to analysts to customers. (WEBCAST) GO TO WEBCAST

z/OS Tape Encryption Security & Compliance Series: Identity, Access and Encryption by IBM June 2008 - (Free Research) Listen to this webcast to learn how your company can quickly and efficiently comply with recent security breach notification legislation, review implementation experiences from early adopters of this new technology, and have a plan of action. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

LinkedIn Connects with DocuSign for Salesforce by DocuSign, Inc. January 2012 - (Free Research) Read this brief case study of LinkedIn's implementation of DocuSign and Salesforce to speed up sales deals and receive completed contracts quicker. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

White Paper: Think Integration - Eliminate Frustration by Microsoft September 2008 - (Free Research) Learn more about how integrated business solutions offer productivity, performance, and profits to services organizations. (WHITE PAPER) GO TO WHITE PAPER

MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent by Microsoft September 2008 - (Free Research) Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO International increase sales by 30 percent. (CASE STUDY) GO TO CASE STUDY

Article: How end-to-end services can transform Oracle environments by Dell, Inc. April 2011 - (Free Research) The creation of the Dell Services Oracle Practice builds on the long and successful relationship between Dell and Oracle - a collaboration that can offer significant benefits to organizations running Oracle software on Dell hardware. Read this article for more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top Performing Sales Teams Use Electronic Signature by DocuSign, Inc. January 2012 - (Free Research) This extensive survey from Aberdeen Group examines how various sales performers are using electronic signatures. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Accelerate Sales with Electronic Signature Technology by DocuSign, Inc. January 2012 - (Free Research) Access this brief white paper now to learn how to implement electronic signatures into your sales department for speedier closes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Expert Tips on Data Center Outsourcing Management by HP and Intel May 2011 - (Free Research) Readers of this e-guide document will learn about the different ways to approach data center outsourcing, including assessing services-oriented architectures for infrastructure and software. IT professionals will benefit from this document in learning how to evaluate, select and manage relationships with potential data center outsourcing partners. (EGUIDE) VIEW ABSTRACT | GO TO

Effective Negotiating: 5 Rules for Smooth Transactions by Global Knowledge March 2009 - (Free Research) This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: 500 Club case study: The Royal Mail approach to supplier relationship management by ComputerWeekly.com December 2010 - (Free Research) Your IT department and your suppliers are at loggerheads. There is a culture of one-upmanship and awkwardness on both sides. It’s not quite war, but its getting there. What do you do? (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Business Intelligence Applications Overview by Oracle Corporation January 2011 - (Free Research) This paper explains how Oracle Business Intelligence (BI) Applications are complete, prebuilt BI solutions that deliver intuitive, role-based intelligence for everyone in an organization - from front line employees to senior management - that enable better decisions, actions, and business processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Best Practices for Making Video Part of Your Collaboration Strategy by LifeSize August 2011 - (Free Research) This resource describes the benefits of incorporating video collaboration as a standard business practice which can result in tighter employee and business partner relationships, increased productivity, faster decision-making and many more lucrative benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

2012 Trends to Watch: Storage by ComputerWeekly.com February 2012 - (Free Research) Ovum analyses data growth, big data, disk shortages, public cloud storage, flash memory, and other storage trends. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Service. Smarter. Thriving in the age of the empowered customer by IBM January 2012 - (Free Research) In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Take Your Company to the Next Wave  of Sourcing Savings by Ariba, Inc. December 2011 - (Free Research) Watch this webcast on collaborative sourcing to learn how to build a sustainable collaborative sourcing program, bring more "spend under management" or "procurement influence", and create the role of automated contract management and supplier performance management in strategic sourcing decision making processes. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework by ComputerWeekly.com January 2012 - (Free Research) Download the Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework from the Open Group. (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Mission Cloud: Jumpstart IT as a Service by CSC January 2012 - (Free Research) This webcast is designed to help companies design and execute a successful cloud deployment plan. Obtain cloud survey results from your peers and discover key questions to consider as you get started. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

IPV6 Transition – Why the rush ? by ComputerWeekly.com December 2011 - (Free Research) This report from Ovum warns that enterprises need to recognise that they will need to move to IPv6, even if they have IPv4 addresses available. They should treat IPv6 like any other disaster recovery plan. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Five Easy Steps to Optimizing Your IT Services by CA Technologies. December 2011 - (Free Research) IT service management is filled with complexity due to outsourcing, cloud technologies and customer demands. Watch this webcast to uncover 5 strategies for optimizing your IT services and improving business process management. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

CSO Insights: A Sales Rep's Digital Admin by DocuSign, Inc. February 2012 - (Free Research) This study examines the benefits of e-signature systems for sales performance optimization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

3 Questions to Ensure You’re Collaborating Effectively Across Your Supply Chain by SAP America, Inc. September 2009 - (Free Research) To drive market share, sales, product adoption and greater efficiency, many businesses are strategically partnering with suppliers and other supply chain participants to collaborate and share information. In this white paper, find answers to three of the top concerns for organizations developing these collaborative supply chain networks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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