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Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework by ComputerWeekly.com January 17, 2012 - (Free Research) Download the Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework from the Open Group. (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

TOGAF® and SABSA® Integration by ComputerWeekly.com October 11, 2011 - (Free Research) This paper from the Open Group, documents an approach to enhance the TOGAF enterprise architecture methodology with the SABSA security architecture approach to create one holistic architecture methodology. (IT BRIEFING) VIEW ABSTRACT | GO TO

MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent by Microsoft September 2008 - (Free Research) Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO International increase sales by 30 percent. (CASE STUDY) GO TO CASE STUDY

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com January 2012 - (Free Research) This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. (IT BRIEFING) VIEW ABSTRACT | GO TO

Oracle Business Intelligence Applications Overview by Oracle Corporation January 2011 - (Free Research) This paper explains how Oracle Business Intelligence (BI) Applications are complete, prebuilt BI solutions that deliver intuitive, role-based intelligence for everyone in an organization - from front line employees to senior management - that enable better decisions, actions, and business processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Special Report on Oracle by ComputerWeekly.com December 2010 - (Free Research) This has been a landmark year for Oracle, the technology company headed by the charismatic and staggeringly wealthy Larry Ellison. Ellison, who is 65, has been chief executive officer since he founded Oracle in June 1977. He was listed the sixth richest person in the world in 2010. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Open Sesame: Why Open Source BI, Data Integration, and Data Warehousing Solutions are Gaining in Acceptance - by Dr Claudia Imhoff by Talend June 2009 - (Free Research) This paper examines the challenges faced by organizations today regarding their BI, data integration, and data warehousing environments, why traditional solutions fall short, and the rise of upstart open source companies. Read on to learn more about open source BI, data integration, and data warehousing solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CSO Insights: A Sales Rep's Digital Admin by DocuSign, Inc. February 2012 - (Free Research) This study examines the benefits of e-signature systems for sales performance optimization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top Performing Sales Teams Use Electronic Signature by DocuSign, Inc. January 2012 - (Free Research) This extensive survey from Aberdeen Group examines how various sales performers are using electronic signatures. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

LinkedIn Connects with DocuSign for Salesforce by DocuSign, Inc. January 2012 - (Free Research) Read this brief case study of LinkedIn's implementation of DocuSign and Salesforce to speed up sales deals and receive completed contracts quicker. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Service. Smarter. Thriving in the age of the empowered customer by IBM January 2012 - (Free Research) In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited January 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Accelerate Sales with Electronic Signature Technology by DocuSign, Inc. January 2012 - (Free Research) Access this brief white paper now to learn how to implement electronic signatures into your sales department for speedier closes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Executive Brief Smarter Commerce is redefining value chain visibility by IBM November 2011 - (Free Research) Putting the customer at the center of your operations is not a new idea, but truly operationalizing this strategy can be challenging. Read this paper to find out how to improve collaboration and visibility for your customers and partners and deliver consistent and predictable outcomes by synchronizing your entire value chain. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Effective Negotiating: 5 Rules for Smooth Transactions by Global Knowledge March 2009 - (Free Research) This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Recover lost online revenue with customer experience management by Tealeaf November 2010 - (Free Research) In this white paper, we’ll describe the two main techniques companies utilize to incorporate customer recovery into their overall Customer Experience Management strategy—namely, Immediate Issue Resolution & Follow‐up and Real‐time Customer Recovery. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc. June 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Boosting Efficiency with IT Process Automation by CA Technologies. June 2008 - (Free Research) As data center infrastructures become increasingly complex, so do the IT processes--such as incident management and server provisioning--that keep infrastructure up and running. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Build a Business Case for EARP in Today’s Economy by Sage Software February 2012 - (Free Research) This expert guide helps you build a solid business case for ERP including important questions to ask, how to define your business needs, comparing in-house ERP to Software as a Service (Sass), upgrade options, and more. (EGUIDE) VIEW ABSTRACT | GO TO

Magic Quadrant for Data Center Outsourcing and Infrastructure Utility Services, North America by Dell, Inc. and Intel July 2011 - (Free Research) More and more companies are showing interest in data center outsourcing, but there are a variety of providers to choose from. This white paper compares the outsourcing capabilities and infrastructure utility services of 17 vendors. Find out which providers were considered the challengers, leaders, niche players, and visionaries. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security in the Cloud by Dell, Inc. and Intel June 2011 - (Free Research) This solution brief brings up key considerations for deploying cloud computing. Read about new technologies designed to mitigate potential risks so you can enjoy the advantages of this new IT model. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Making the Right Server Selection for your Data Center by Dell, Inc. and Intel June 2011 - (Free Research) This guide explains why processors should be considered in a company's server selection process. Discover the key features of one platform and learn how it paves the way for virtualization and the cloud. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intel Xeon Processor-based Server Refresh Savings Estimator   by Dell, Inc. and Intel April 2011 - (Free Research) Developed with key learnings from Intel IT's experience in justifying server refresh internally, this tool allows you to enter data about your existing environment and evaluate the benefits of replacing it with the latest generation of Intel-based servers. (ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

Case Study: Creating an Efficient Enterprise with Virtualization by Dell, Inc. and Intel March 2011 - (Free Research) MGM Resorts International sought to consolidate the data centers from its latest acquisitions, in order to contain IT costs, increase availability, improve agility and focus on innovation. The company chose Dell™ Services to perform a Virtualization Assessment with partners Intel® and VMware®. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

E-Guide: 2010 Data Center Trends by Dell, Inc. and Intel August 2010 - (Free Research) This expert e-guide offers an overview of SearchDataCenter.com's annual Data Center Purchasing Intentions Survey. Get insight into this year's trends around server hardware, operating systems and virtualization. Find out what your IT peers have made top priorities in their data centers this year and much more! (EGUIDE) VIEW ABSTRACT | GO TO

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