Business Process Management (BPM) | Enterprise Systems Management | Availability, Performance and Problem Management | Data Center Management | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Business Intelligence Solutions | Network Management | Enterprise Resource Planning (ERP) | Accounts Receivable/ Accounts Payable | Business Process Automation

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Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WAN Optimization for Dummies by Blue Coat June 29, 2009 - (Free Research) Most WANs see so much traffic these days that it's not just a matter of speeding things up. You also need comprehensive applications and user control before you can contain costs, enhance business productivity, and respond quickly to changing business requirements. Read this booklet to learn more about WAN optimization. (BOOK) VIEW ABSTRACT | GO TO

Deliver Application Integration Projects in Days by Cast Iron Systems February 23, 2009 - (Free Research) This white paper details the Cast Iron Integration Solution, which dramatically simplifies application integration today. As a purpose-built solution designed exclusively for application integration, it eliminates complexity from an integration problem and enables companies to implement projects in days, rather than weeks or months. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Iron Mountain Cures Data Protection Problems by Iron Mountain Digital August 01, 2009 - (Free Research) One of the primary challenges that RXi Pharmaceuticals faced was backing up its data servers. RXi's IT consultant suggested Iron Mountain's LiveVault® online backup and restore solution for servers. After evaluation, RXi Pharmaceuticals implemented LiveVault in November 2008. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

JBoss Enterprise SOA Platform v5.0: Technology Preview by JBoss, a Division of Red Hat July 17, 2009 - (Free Research) In this session, you'll learn how to leverage the new features and functionality of JBoss Enterprise SOA Platform v5.0 to rapidly and cost-effectively develop, deploy and manage SOA-based solutions that solve real problems now. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Controlling the Cost of Audio Conferencing by Citrix Online September 10, 2009 - (Free Research) This Wainhouse Research application brief explores the costs of audio conferencing – specifically whether organizations consider cost to be a problem and what they're doing to control it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Grow Your Business with Microsoft Dynamics CRM by Microsoft September 09, 2009 - (Free Research) View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Extend SAP Warehouse Management Capabilities: Kubota Tractors Implements SAP® Console by CDC Global Services - Catalyst November 02, 2009 - (Free Research) This case study explains how Kubota turned to Catalyst to implement SAP® Console Technology and extend SAP warehouse management capabilities. Read on to learn how Catalyst was able to deliver this inside four months, ensuring no loss of business and driving significant benefits throughout the business. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Capturing the Essence of Accounts Payable Automation for SAP® by ReadSoft August 20, 2009 - (Free Research) Read this paper to learn about the accounts payable (AP) automation solutions available today and learn which solutions best relieve the AP pain points while delivering the best overall solution, through leveraging the existing SAP® ERP environment and it's built in workflows. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Base 101a - Thinking Just a Little Differently by ParAccel July 01, 2008 - (Free Research) A columnar data base is a data base arranged to optimize data analysis, but how? What is a columnar database really? This document presents the basic concepts of columnar databases in a straightforward manner so anyone who is involved with data, business or technical, can understand their purpose and application. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Faster, Cheaper, Safer: Improving Agility, TCO, and Security with Agentless Job Scheduling by BMC Software, Inc April 17, 2009 - (Free Research) Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. This EMA whitepaper will review the implementation and benefits of agentless job scheduling. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Back Office Outsourcing and Investment Reporting - A Guide for Investment Advisors by Advent Software, Inc January 2006 - (Free Research) In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. This whitepaper will serve as as a guide for Investment Advisors. (WHITE PAPER) GO TO WHITE PAPER

EMC's Comprehensive Approach for Building Proven Information Infrastructure Solutions by Wipro Technologies October 2008 - (Free Research) In this paper, Wipro Technologies focuses on the methodology EMC follows for building its Proven Solutions for organizations of all sizes and domains. This paper also demonstrates the methodology using an example of the solution development process for Microsoft Exchange in physical and VMware environments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automation on Demand: Creating an Efficient and Cost Effective AP Solution by Esker Inc. July 2009 - (Free Research) This paper presents a solution that leverages comprehensive document process automation to deliver the advantages of paperless invoice processing as an on-demand service. It highlights the opportunity to shift ROI from the project level to the document level (capital versus operational expense) and realize automation benefits immediately. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automated Invoice Processing Into SAP® by ReadSoft August 2009 - (Free Research) Read this paper to learn how to automate the accounts payable process within SAP and find out what kind of investments will be needed and what great benefits your company can expect to incur as a result of document automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Trends and Direction of Enterprise Architecture (EA) by Infosys Technologies Limited February 2009 - (Free Research) Infosys' Enterprise Architecture (EA) Survey 2008-09 reveals that EA enables business transformation, its practices continue to mature, and increased outsourcing of EA functions is a strong future possibility. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Pearson Marks 10th Year using Northern Storage Suite to Manage User Data by Northern Parklife September 2009 - (Free Research) Pearson, the international media and education company, is looking for a single tool that can provide information vital to their storage management. Its infrastructure support team selected Northern Storage Suite. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Configuring High Availability for Windows Server 2008 Environments by Marathon Technologies September 2009 - (Free Research) All organizations are becoming increasingly reliant upon their computer systems. The availability of those systems can be the difference between the organization succeeding and failing. This series will examine how we can configure our Windows Server 2008 environments to provide the level of availability our organizations need. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five IT Trends that Reduce Cost AND Improve Web Performance by Gomez August 2009 - (Free Research) Hear from Forrester Research experts to learn about 5 key business and technology trends that are enabling companies to reduce costs AND ensure web application performance. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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